Lumen Wealth

Find answers to common questions below, or reach out to our team directly. We're committed to providing you with the best possible experience.

Getting Started

Lumen Wealth is designed to be intuitive from the first launch. Download the app from the App Store, create your account, and follow the onboarding steps to set up your financial profile.

Download LUMEN from the App Store
Create a free account with your email address
Complete the personalisation questionnaire
Add an account manually or import transactions from a bank statement

LUMEN Pro Subscriptions

LUMEN Pro unlocks the full suite of premium features including Helyus AI and advanced reporting. Subscriptions are managed through your Apple ID account.

To subscribe: tap 'Upgrade to Pro' within the app
To cancel: go to Settings > Apple ID > Subscriptions on your device
Billing issues: contact Apple Support, as all payments are processed by Apple
Free trial: available for new subscribers- check the app for current offers

Helyus AI Features

Helyus is the AI engine powering LUMEN's intelligent insights. It analyses your financial data to provide personalised recommendations, scan receipts, and answer financial questions.

Helyus AI Advisor: ask financial questions and receive personalised guidance
Helyus AI Scanner: photograph receipts for automatic transaction logging
AI insights require a LUMEN Pro subscription
AI features require an internet connection to function

Data & Privacy

Your financial data is yours. LUMEN is built with a privacy-first approach- most data processing occurs on your device and we never sell your personal information.

To export your data: go to Settings > Data > Export
To delete your account: go to Settings > Account > Delete Account
For data requests or privacy concerns, contact us at privacy@ziyon.fr

Troubleshooting

If you're experiencing technical issues, try these steps before contacting support.

Ensure you're running the latest version of LUMEN from the App Store
Restart the app by fully closing it and reopening
Check your internet connection for features requiring connectivity
If the issue persists, uninstall and reinstall the app- your data is backed up to your account

Contact Support

Our support team is available to assist you. We aim to respond to all enquiries within 24 hours on business days.

Email: support@ziyon.fr
Website: https://lumen.ziyon.fr
For urgent account or billing issues, include your registered email in your message